Complaint Process

Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.

The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.

The following is the information on how to contact CIHQ to file a complaint:

Online: https://cihq.org/complaint

Mail: Center for Improvement in Healthcare Quality P.O. Box 1540 Mexia, TX 76667-1540 Attn: Chief Executive Officer

Phone: 512-661-2813