Non-discrimination & Accessibility

Exalt Health Rehabilitation Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). The organization does not exclude people or treat them differently based on these protected characteristics.

Services Provided

Exalt Health Rehabilitation Hospital:

Provides free aids and services to people with disabilities to communicate effectively, including:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, including:
Qualified interpreters
Information written in other languages

Contact: Director of Quality Management

Filing a Grievance

If you believe the organization has failed to provide these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a grievance through:

Online: https://report.syntrio.com/exalthealth
Toll-Free Telephone: English 866-674-7434; Spanish 800-216-1288
Email: reports@syntrio.com
Fax: 215-689-3885

Grievances may be filed in person, by mail, fax, or email. The Director of Quality Management is available to assist.

Federal Complaint Process

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
Phone: 1-800-368-1019 (TDD 800-537-7697)
Complaint forms: https://www.hhs.gov/ocr/complaints/index.html

Availability of Language Assistance Services and Auxiliary Aids

Primary Contact: 1-469-283-9078 (TTY: 1-936-380-8282)

Language-specific notices are provided in: Arabic, Chinese, French, German, Gujarati, Haitian Creole, Hebrew, Hindi, Italian, Japanese, Korean, Lao, Malayalam, Nepali, Navajo, Polish, Portuguese, Russian, Spanish, Tagalog, Telugu, Thai, Urdu, and Vietnamese. Each notice states that free language assistance and appropriate auxiliary aids are available at the contact number above or through your provider.