Commitment to Privacy and Security
Exalt Health is dedicated to safeguarding the privacy and security of your health information. To ensure your data is protected, we comply fully with the Texas Medical Records Privacy Act, House Bill 4224 (89th Regular Session), as well as all relevant federal HIPAA regulations. These laws set comprehensive standards for how medical records are handled, emphasizing confidentiality and the responsible management of your personal health details.
How We Use Your Information
Exalt Health uses your health information for several essential purposes. First, your information enables us to deliver medical treatment and coordinate your care effectively. We utilize these records to process insurance claims and manage billing, ensuring that administrative tasks are handled accurately and efficiently. Additionally, your health data supports important healthcare operations, including ongoing quality improvement efforts and compliance with regulatory requirements.
There may be circumstances where we are required by law to disclose your information. In such cases, we follow all relevant legal guidelines and regulations to protect your privacy.
Exalt Health does not sell patient information or use it for marketing purposes unrelated to healthcare unless you have provided explicit authorization.
How We Protect Your Information
At Exalt Health, your privacy is a top priority. We employ a comprehensive set of administrative, physical, and technical safeguards designed to prevent unauthorized access to or disclosure of your health information. These security measures ensure that your information remains protected throughout every step of its management. In addition, all business associates and service partners working with Exalt Health are required to adhere to applicable state and federal privacy laws, further strengthening the protection of your data.
Your Rights Regarding Your Health Information
As an Exalt Health patient, you have several important rights concerning your health information:
- Access your medical records: You may review or obtain copies of your personal medical records maintained by Exalt Health.
- Request corrections: If you believe your health information is incomplete or inaccurate, you have the right to request amendments to your records.
- Request limits on how your information is used or shared: You may ask for restrictions on certain uses or disclosures of your health information that go beyond what is required for treatment, payment, or healthcare operations.
- Ask for confidential communications: You can request that we communicate with you about your health information in a specific way or at a particular location to ensure privacy.
- Receive a list of certain disclosures: You have the right to obtain a record of specific disclosures of your health information made by Exalt Health, except for those related to treatment, payment, and healthcare operations.
- File a complaint without fear of retaliation: If you feel your privacy rights have been violated, you can file a complaint, and you are protected from any form of retaliation for doing so.
Questions or Concerns
If you have questions regarding your health information or wish to request additional information, you may contact the Exalt Health Medical Records department. Additionally, if you would like to file a privacy concern, please use one of the following methods to reach out:
- Email: Conroe.MedicalRecords@exalthealth.com
- Phone: 936-380-8302
- Fax: 936-380-8335
The Medical Records team is available to assist you with information requests and to address any privacy concerns you may have regarding your health information.
Filing a Complaint with the State of Texas
If you wish to file a complaint regarding your health care or privacy concerns, you have the option to contact state agencies directly. Below are the available resources:
Texas Health & Human Services – Health Care Regulation
- Phone: 1-888-973-0022
- Online: Visit Website
Texas Office of the Attorney General – Consumer Protection
Phone: 1-800-621-0508